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BANK FREEDOM CARDHOLDER AGREEMENT |
Click Here for the Online Mobile Banking Agreement
Cardholder Agreement
IMPORTANT – PLEASE READ CAREFULLY
Bank Freedom® Prepaid MasterCard®
Cardholder Agreement
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which the Bank Freedom Prepaid MasterCard has been issued to you. By accepting and using the Card, you agree to be bound by the terms and conditions contained in this Agreement. "Card" means the Bank Freedom Prepaid MasterCard issued to you by The Bancorp Bank, Wilmington, Delaware. "Issuer" means The Bancorp Bank or its depository
institution affiliate. The Issuer is an FDIC insured member institution. "Card Account" means the
records we maintain to account for the value of claims associated with the Card. "You" and "your" mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean the Issuer, our successors, affiliates or assignees. You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded into the Card Account or have been loaded into the Card Account on your behalf. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the front of your Card. The Card is a prepaid card. The Card is not connected in any way to any other account. The Card is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement. Our business days are Monday through Friday, excluding federal holidays, even if we are open. Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Please read this Agreement carefully and keep it for future reference.
Obtaining Your Card
The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.
Authorized Users
You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
Secondary Cardholder
You may request an additional Card for another person. The maximum number of additional Cards permitted is three (3). You must notify us to revoke permission for any person you previously authorized to use the Card. If you notify us to revoke another person's use of the Card, we may revoke your Card and issue a new Card with a different number. You remain liable for any and all usage of an additional Card you authorize.
Activation
You must activate your Card before it can be used. You may activate your Card by calling 1-877-237-6262. You will need to provide personal information in order to verify your identity.
Personal Identification Number
You will receive a Personal Identification Number ("PIN") with your Card Account. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the
procedures in the paragraph labeled "Your Liability for Unauthorized Transfers."
Cash Access
With your PIN, you may use your Card to obtain cash from any Automated Teller Machine ("ATM") or any Point-of-Sale ("POS") device, as permissible by merchant, that bears the MasterCard®, Maestro®, Cirrus® or MoneyPass® Acceptance Mark. All ATM transactions are treated as cash withdrawal transactions. You may use your Card at an ATM. The maximum cumulative amount that may be withdrawn from an ATM per day is $500.00. Any funds withdrawn from a POS device or through a participating bank (over the counter withdrawal) will be subject to the maximum amount that can be spent on your Card per day.
Loading Your Card
You may add funds to your Card, called "value loading", at any time. The minimum amount of the initial value load and reload is $20.00 if loading via cash and $0.01 if loading via direct deposit. The maximum amount of the initial value load and reload is $950.00 if loading via cash at Western Union® locations, $999.00 if loading via cash at MoneyGram® locations, $1,000.00 if loading cash via Green Dot® MoneyPak®, and $10,000.00 if loading via direct deposit. The maximum number of times you may load your Card per day is two (2). You may add value or load your Card at over 100,000 MoneyGram agent locations, at tens of thousands of Green Dot Financial Network locations, or at tens of thousands of Western Union agent locations.
To obtain information for cash loads, go to http://www.bankfreedom.com/addcash or by calling us at 1-877-237-6262. You may also load your Card via direct deposit. There is a detachable direct deposit form with your Account & Routing Number to give to your employer for direct deposit. You may also view your account and routing number by downloading your direct deposit form at http://www.bankfreedom.com/directdeposit or by calling us at 1-877-237-6262. For cash loads, you will access to your funds immediately after activation and within one (1) hour after reloading. For Direct Deposit/ACH you will have access to your funds the same day as received. Personal checks, cashier's checks, and money orders sent to the Issuer are not an acceptable form of loading. All checks and money orders sent to the Issuer for Card loading will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be loaded to the Card at the discretion of the Issuer.
Direct Deposit Account
Your prepaid Card Account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providers. If presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processed. The bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your prepaid Card Account only. You are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payer.
Using Your Card/Features
The maximum amount that can be spent on your Card per day is $2,000.00. The maximum value of your Card is restricted to $10,000.00. You may use your Card to purchase or lease goods or services wherever Debit MasterCard and Maestro cards are accepted as long as you do not exceed the value available on your Card Account. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.
If you use your Card at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount up to $100.00 or more. If your Card is declined, even though you have sufficient funds available, pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a "hold" on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount. If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your Card for online gambling or any illegal transaction.
Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the amount of the transaction and any applicable fees. You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card. You may not make preauthorized regular payments from your Card Account.
If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to
accept credits to your Card for such refunds and agree to the refund policy of that merchant. If you have a problem with a purchase that you made with your Card, or if you have a dispute with the merchant, you must handle it directly with the merchant.
Card Replacement
If you need to replace your Card for any reason, please contact us at 1-877-237-6262 to request a replacement Card. You will be required to provide personal information which may include your Card number, full name, transaction history, etc. There is a fee for replacing the Card.
Charges Made In Foreign Currencies
If you obtain your funds or make a purchase in a currency other than the currency in which your Card was issued, the amount deducted from your funds will be converted by MasterCard International Incorporated into an amount in the currency of your Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by MasterCard International Incorporated from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate MasterCard International Incorporated itself receives, or the government-mandated rate in effect for the applicable central processing date. If you obtain your funds or make a purchase in a currency other than the
currency in which your Card was issued, the Issuer may assess a foreign currency conversion fee of 3% of the transaction amount and will retain this amount as compensation for its services.
Receipts
You should get a receipt at the time you make a transaction using your Card. You agree to retain, verify, and reconcile your transactions and receipts.
Card Account Balance/Periodic Statements
You are responsible for keeping track of your Card Account available balance. Merchants generally will not be able to determine your available balance. It's important to know your available balance before making any transaction. You may obtain information about the amount of money you have remaining in Card Account online or by calling 1-877-237-6262. This information, along with a sixty (60) day history of Card Account transactions, is also available online at http://www.bankfreedom.com. You also have a right to obtain a sixty (60) day written history of Card
Account transactions by calling 1-877-237-6262 or by writing us at 17595 Harvard Suite C, #3250 Irvine, CA 92614. You will not automatically receive paper statements. However, there is a fee for this service.
Fee Schedule
All fee amounts will be withdrawn from your Card Account and will be assessed as long as there is a remaining balance on your Card Account, except where prohibited by law. Anytime your remaining Card Account balance is less than the fee amount being assessed, the balance of your Card Account will be applied to the fee amount.
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| Voice Response Unit (VRU) Card Account Inquiry Fee |
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Free |
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| Customer Service Live Agent Fee |
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Free |
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Value Load (Direct
Deposit) Fee |
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Free |
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Value Load (Retail
Location) Fee |
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Free (third party load partners may charge fee) |
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| Monthly Maintenance Fee: (SVC CHG MONTHLY) |
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$ Free or $5.00* |
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Domestic ATM Cash
Withdrawal Fee: (SVC CHG WITHDRAWAL) |
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$ 2.50 (per transaction) |
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ATM Balance Inquiry: (SERVICE CHARGE
BALANCE INQUIRY) |
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$0.50 per transaction |
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| ATM Decline Fee: (SVC CHG WITHDRAWAL DECLINE) |
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$ 0.50 (per transaction) |
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| Replacement Card Fee: (SVC CHG REPLACE CARD) |
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$ 10.00 (per Card; when Card is
replaced for any reason) |
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| Second Card Fee: (DR ADJ ACCT CONS) |
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$ 5.00 per Card (maximum of 3) |
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| Reissued Card Fee |
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$ Free (per Card; when Card is
reissued for any reason) |
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| Expedited Replacement Card Fee: (SVC CHG EXPED FEE) |
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$ 40.00 (per Card; when Card is
replaced for any reason and requested) |
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| Card Account Liquidation Fee: (DR ADJ RMV FNDS) |
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$ 25.00 (charged if a check is issued for funds on your Card Account) |
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| Paper Statement Fee: (SVC CHG STATEMENT FEE) |
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$ 2.00 (per monthly statement
requested) |
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| Bill Payment Fee: (DR ADJ PPDXFR BILPAY) |
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$ 1.00 (per transaction) |
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Bill Payment Stop
Payment Fee: (SVC CHG BILL PAY STOP) |
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$ 25.00 (per stop) |
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| Over the Counter Withdrawal Fee: (SVC CHG CASH ADV) |
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$ 5.00 per transaction |
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| International Transaction Fee: (SVC CHG INTRNTL TRAN) |
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3% conversion rate (per transaction) |
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| International ATM Cash Withdrawal Fee: (SVC CHG INT WITHDRAWAL) |
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$ 4.00 (per transaction) |
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*Monthly Maintenance Fee is FREE with a minimum monthly amount of deposits of $500 or more. Deposits include direct deposits, cash loads or bank transfers. Otherwise the Monthly Maintenance Fee is $5.00 per month.
If you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged a fee by the ATM operator even if you do not complete a withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM operator only and is not assessed by us. This ATM fee amount will be charged to your Card.
Confidentiality
We may disclose information to third parties about your Card or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your Card for a third party, such as merchant;
(3) In order to comply with government agency, court order, or other legal reporting requirements;
(4) If you give us your written permission; or
(5) To our employees, auditors, affiliates, service providers, or attorneys as needed.
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your Card on time or in the correct amount according to our
Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(1) If through no fault of ours, you do not have enough funds available on your Card to complete the transaction;
(2) If a merchant refuses to accept your Card;
(3) If an ATM where you are making a cash withdrawal does not have enough cash;
(4) If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
(5) If access to your Card has been blocked after you reported your Card lost or stolen;
(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
(9) or Any other exception stated in our Agreement with you.
Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card has been lost or stolen. Telephoning is the best way to minimize your possible losses. If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call us at 1-877-237-6262. Under MasterCard Rules, your liability for unauthorized MasterCard transactions on your Card Account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as the method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. If you notify us within two (2) business days of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500.00.
Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the paragraph labeled "Information About Your Right to Dispute Errors". If you do not notify us in writing within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time and you are grossly negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will close your Card Account to keep losses down.
Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights
under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination. In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records. There is a fee for this service. The Issuer reserves the right to refuse to return any unused balance amount less
than $1.00.
Information About Your Right to Dispute Errors
In case of errors or questions about your Card Account, telephone us at 1- 877-237-6262 or write to Cardholder Services, 17595 Harvard Suite C, #3250 Irvine, CA 92614, or email us at [insert electronic mail address] as soon as you can, if you think an error has occurred in your Card Account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 1-877-237-6262 or writing us at 17595 Harvard Suite C, #3250 Irvine, CA 92614.
You will need to tell us:
1. Your name and Card Account number.
2. Why you believe there is an error, and the dollar amount involved.
3. Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.
If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card. For errors involving new Cards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.
We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 1-877-237-6262 or visit http://www.bankfreedom.com
English Language Controls
Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and
representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
Customer Service
For customer service or additional information regarding your Card, please contact us at:
Bank Freedom Prepaid MasterCard
17595 Harvard Suite C, #3250 Irvine, CA 92614
1-877-237-6262
This Cardholder Agreement is effective
10/ 2011 |
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